Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number when you create an account
• Event Information: Event details, venue information, session data you create
• Booking Information: Attendee details, payment information, registration data
• Communication Data: Messages sent through our contact forms or support channels

Technical Information

• Usage Data: How you interact with our platform, pages visited, features used
• Device Information: Browser type, operating system, IP address
• Cookies: Essential cookies for functionality, analytics cookies (with your consent)

2. How We Use Your Information

• Provide Services: Create and manage events, process bookings, send confirmations
• Communication: Send important updates, respond to inquiries, provide support
• Improve Platform: Analyze usage patterns to enhance features and user experience
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Meet legal obligations and protect our rights

3. Information Sharing

We never sell your personal information. We only share information in these limited cases:

• Event Organizers: Booking information shared with organizers for events you register for
• Service Providers: Trusted partners who help us operate the platform (payment processors, email services)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In case of merger or acquisition (with continued privacy protection)

4. Data Security

• Encryption: All data transmitted using HTTPS/TLS encryption
• Access Controls: Strict access controls and authentication for our systems
• Regular Security: Regular security audits and updates
• Data Minimization: We only collect and store what's necessary

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, contact us here

6. Data Retention

• Account Data: Retained while your account is active
• Event Data: Retained for 7 years for legal and business purposes
• Booking Data: Retained for 3 years after event completion
• Communication Data: Retained for 2 years for support purposes

7. International Data Transfers

UTSOV is based in India. If you're accessing our services from outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. Third-Party Services

We integrate with third-party services to provide our platform:

• Payment Processing: Secure payment processors for transactions
• Email Services: Zepto Mail for sending notifications and confirmations
• Analytics: Basic usage analytics to improve our service

These services have their own privacy policies and we encourage you to review them.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of UTSOV after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: